Moving a flight booking to a different date?

Question

My parents are going away in just less than 3 weeks, however I need to ask them to stay because i'm ill. However, i'm worried that they wont be able to re-schedule the date of their flight. They are going on Qatar Airways... do they allow people to change flight details for free or a fee, in an emergency? (we live in the UK)

Answer 1

It really depends on the reservations agent. If the reason is explained, the airlines are usually ok with it, but sometimes they have to stick to the restrictions on the bare basis. Its best to ring reservations and inquire, all airlines are different.

Answer 2

I am a UK Travel Agent.

If you parents have been sensible, they probably took out travel insurance when they booked - so that is first avenue.

The airline are quite likely to charge a fee, and it may be huge depending on how cheap the ticket was in the first place.