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Mp4 screen freezes. just loaded music on to new mp4 for 1st time. Now screen frozen with 'egg

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just loaded music on to new mp4 for 1st time. Now screen frozen with 'egg timer' symbol. Tried everything, even allowing charge to run out completely clicking buttons etc. No reset button.All pocket money now gone!! Please help!

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Mp4 screen freezes. just loaded music on to new mp4 for 1st time. Now screen frozen with 'egg

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