Question:

My A/c unit not working downstairs?

by  |  earlier

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I appreciate those of you who have tired to help me. I am the one with one unit out and the upstairs is warm. I did check the breakers and the filters are clean. I am in Texas and its horribly hot without a/c. We called the guy who had our condensor unit installed last Aug. and he is giving us a hard time. Actually, this is the 2nd time this summer is has had something wrong with it. It is a York 3 1/2 ton 13 seer outside. It just had a starter ignition thing go out in June and now not working at all and he shouldn't be charging because is is not even a year old. Most a/c people around here, if they fix something this big have a warranty on parts and labor for at least 1 year. The manufacturer warranty is 5 years, but this guy is a general contractor and he won't tell us who put our condensor in. We had a tornado hit us last year, so thats why it is so new, but our home is still only 2 1/2 years old. I hope you are right about the upstairs being hot because of the downstairs being out.

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2 ANSWERS


  1. The manufacturer of the unit doesn't provide the first year labor warranty its the installer that is suppose to provide it.

    Your builder is ultimately responsible for this since he is the one who picked the A/C contractor.

    You will have to work through him but the distributor(find the distributor for York in your phone book) could help you track down the installer by giving them your unit model and serial numbers.

    All distributors keep track of serial #'s for tracking in case of a recall or unit problems.

    They should be able to locate the installer who purchased it and put some pressure on them to resolve this.

    Distributors for manufacturers are responsible for selling their products to qualified dealers.


  2. http://www.york.com/contact/

    heres contact info for york in pa they will give you the name of an authorized service tech and yes it is still under warraty

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