My Computer doesn't recognize my Zune! Help!?

Question

Ok so it's been a week and I tried to make my Zune's battery dies but it still the PC doesn't recognize my Zune even I try to do the proccess on Zune Help, on how to enable it to recognize in PC. I don't know what to do can you help me?

Thanks in ADVANCED!

Answer 1

maybe you should try these steps...

1. Disconnect the Zune device, and then update the Zune software on the computer. To do this, click settings, click software, click GENERAL, and then click CHECK FOR UPDATES. Reconnect the Zune device.

Important If the Zune software prompts you to update the device when you connect it, you must install the update before you can use the device with the software. If you cancel the update, you must disconnect and reconnect the device to be offered the update again.

If the issue is still not resolved, go to the next step.

2. Restart the Zune device.

To do this, follow these steps:

a. Set the Hold switch to the unlocked position.

b. Press and hold the Back button as you press the top of the Zune pad.

When the Zune device begins to restart, release the buttons.

If the issue is still not resolved, go to the next step.

3. Disconnect the Zune device from the computer, restart the computer, and then reconnect the Zune device.

If the issue is still not resolved, go to the next step.

4. Connect the Zune device to a different USB port on the computer. Use a USB port on the back of the computer. Do not use a USB hub.

If the issue is still not resolved, go to the next step.

5. When you connect the Zune Sync Cable to the connector port of the Zune device, make sure that both ends of the sync cable click into position. Additionally, make sure that the sync cable is not connected to the device at an angle.

6. Scan for hardware changes. To do this, follow these steps:

a. Click Start, right-click Computer, and then click Properties.

b. Click Device Manager. Click the root computer icon, and then click Scan for hardware changes on the Actions menu.

7. If a full-screen battery image appears when you connect the device to the computer, you must let the device charge for several minutes before the device will start and be detected by the computer.

For more information about how to charge a Zune device, click the following article number to view the article in the Microsoft Knowledge Base:

927348 How to charge the battery in your Zune device

If the issue is still not resolved, go to the next step.

8. Install the latest Windows service pack. You will achieve better reliability in various scenarios by installing this update. For more information about the latest Windows Vista service pack or about the latest Windows XP service pack, click the following article numbers to view the articles in the Microsoft Knowledge Base:

935791 How to obtain the latest Windows Vista service pack

322389 How to obtain the latest Windows XP service pack

If the issue is still not resolved, go to the next step.

9. Examine Windows Device Manager. To do this, follow these steps:

a. Click Start, right-click Computer, and then click Properties.

b. Click Device Manager. Click the root computer icon, and then click Scan for hardware changes on the Actions menu. Zune should be listed under Portable Devices.

Note If the device was installed incorrectly, Zune may be listed together with a yellow exclamation mark (!). Or, it may be listed under Other devices as USB Device.

Double-click Zune, and then click the Driver tab. The current version of the driver that is installed should be 2.5.400.0.

If Windows Device Manager indicates a device problem, or if the version of the driver that is installed is not the current version, you must update the driver. To do this, follow these steps:

1. Right-click Zune or USB Device, and then click Properties.

2. Click the Driver tab, and then click Update Driver.

3. Click Search automatically for updated driver software.

4. Click Install if you are prompted to do this.

5. After the driver installation is complete, click Close.

If Windows Device Manager found the drivers, click Close. If you want to locate the drivers manually, follow these steps:

1. In the Zune Properties dialog box, click Update Driver.

2. Click Browse my computer for driver software.

3. Click Browse, locate the \Program Files\Zune\Drivers folder, and then click OK.

4. Click Next.

5. Click Install if you are prompted to do this.

6. After the driver installation is complete, click Close, and then click Close again.

For more information about how to troubleshoot error codes in Device Manager, click the following article number to view the article in the Microsoft Knowledge Base:

953933 How to troubleshoot errors in Windows Device Manager for the Zune device

If the issue is still not resolved, go to the next step.

10. Examine the computer for conflicts that involve the USB host controller or the root hub. To do this, follow these steps:

a. Click Start, right-click Computer, and then click Properties.

b. Click Device Manager.

c. Expand Universal Serial Bus controllers.

d. Verify that no errors appear in the list of USB devices. A yellow exclamation point or a red "X" next to a device indicates errors. If any errors appear, contact the manufacturer of your computer.

If the issue is still not resolved, go to the next step.

11. Try using a different Zune Sync Cable.

Answer 2

first off do u have the zune software? if not then its not going to work!