I have a rca small wonder, ez101, I plug it in and it does not recognize the device. I have uploaded the restore utilities on the videos. and then it says click on refresh, that doesn't work. I have my rca small wonder pluggin in with the usb. The point and shoot icon in my computer doesn't show up to recognize the rca small wonder. So if anybody knows how to solve this problem, I would appreciate that, If not I will call customer service first thing Monday Morning which is Audio Vox number on mysmallwonder.com. 1-866-449-7112
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