My Norton Quick Scan won't finish.

Question

I scan it.

It gets to, for example now, 6,780 Total item scanned.

It's still on C:\hp\support\hpsysdrv.exe and it just keeps scanning.

I don't want to heart the Norton "sucks" cause that doesn't help.

And i'm not really looking to install another AntiVirus program.

Does anyone have any tips, or ideas as to what's wrong?

Thank you.

Answer 1

Hi Livingston,

This is Mike from the Norton Authorized Support Team.

First, clean out all temporary internet files in all of the browsers that you use.  also, clear out all of the windows temporary files as well.  

Manually run LiveUpdate to ensure that you have the latest program and definition files applied to Norton.

Lastly,  follow the steps in the following document to change some settings in Norton AntiVirus.

http://service1.symantec.com/SUPPORT/nor...

Thanks,

Mike

Michael York

Norton Authorized Support Team

Symantec Corporation

Answer 2

Uninstall Norton and then reinstall .