My brother went to a chat site on my laptop, & the blue screen showed up. How do I resolve the problem?

Question

It mentioned something about a hardware issue with the drivers & devices. Could a chat site cause this problem? & he used the Mozilla Firefox browser. I thought Firefox helps protect against computer viruses & stuff.

Answer 1

Could be a problem with device drivers, hardware or software. This  problem can be solved by uninstalling new softwares, updating device drivers and making minor configuration changes . From http://fixit.in/bluescreenofdeath.html . You can also run a free registry scan using utilities from http://re7.info

Answer 2

this has happened to me before

don't panic

install kaspersky.com and scan your computer

Answer 3

To help you I would need either the code from the BSOD or the actual dump file (.DMP) that was created.  You can find that file in:

My Computer > C Drive > Windows > Minidump

If you want to try to figure out the problem on your own try this guide:

http://ultcomprepair.blogspot.com/2008/0...

More then likely it's not a virus so I wouldn't sweat it.  Drivers are possible though.

Answer 4

there can be multiple causes of a BSOD.you can analyze your dump files to isolate the problem.

Refer: http://varunsvagaries.blogspot.com/2008/...