My cable box wont get signal from connecting block?

Question

Today i got a replacement cable box from Comcast. Previously, my box which was housed in a cabinet, could be controlled via a remote sending a signal through my Xantech "connecting block". but this new box seems not able to be working with the connecting block and only can be controlled when the remote is pointed directly at the box.

Can anyone help me fix this problem? thanks

Answer 1

First make sure that your remote is controlling other items in your system through the connecting block. That guarantees that the IR system is working, including the connecting block.

Next, did you have a small IR emitter glued to the IR eye on the front of your old cable box? Or did your connecting block plug into the back of the cable box, into an IR input? Either way, make sure that the connecting block has a way to communicate with the cable box.

Last, is your new cable box a different brand or model? The IR codes may have changed. If you have the same model box as before, this is a non-issue.