My computer has a anti virus?

Question

wel i was on it 2days ago and it said my anti virus found 2778 virus regesitrated now and i am trying to remove it from my computer but it always says an unexpected error has occured what would you like to do send error debug dont send

its really annoying me now i need help removing it or something on how to take it off please help

Answer 1

Hi karlos

Not enough information given , an antivurus is a software to help find prevent  and remove viruses  which one do you use?

when you got the message did it say what  virus it found and did it offer a way to remove them  please try to give more detailed information

Answer 2

*Which* anti-virus program?

Answer 3

Best think to do is to backup all your data files. Then format and reinstall your OS.

Good luck.

http://www.threewisemonkeys.com.au

Answer 4

It certainly sounds like you have been infected with some kind of malware. Unfortunately, if you find one infection, it is highly likely you have another one. A virus, trojan or worm are all different types of infections/malware and there are some great FREE programs that can help you.

First, clean up (delete) your cookies, temp files and temporary internet files. I prefer to use Ccleaner (available at www.filehippo.com) to do this, rather than the built-in DISK CLEANUP, as I feel it does a much more thorough job - for example, it will clean out the index files on your next reboot.

If you want to use Disk Cleanup, you can find it if you:

- Double-Click on My Computer to open it up

- RIGHT-click on your C: drive

- Choose PROPERTIES and then click on the DISK CLEANUP button

- When done, reboot your computer.

Delete these files daily or run Ccleaner every day right before you shut your computer down.

2 - You should also have a good anti-virus program to help protect your computer. AVG FREE is an excellent anti-virus program, which can be downloaded from www.download.com. You might also choose Avast or Avira, both also free programs from www.download.com.

3 -Since NONE of the anti-spyware/anti-adware programs are 100% accurate in finding and removing spyware, you need at least two programs which you will run one after the other, not at the same time.

There are three excellent free ones:

--Spybot, Search and Destroy

--Ad-Aware

--Spyware Blaster

All are available FREE from www.download.com

You will need to download, install, update (and IMMUNIZE in Spybot) and run them, one at a time. Be careful with the NAME of these programs - there are "look-alikes" with very similar names, that are in fact spyware themselves! Reboot after you install each one!

After this current infection is cleared up, be sure to run both of the above programs at least once a week if you are on the internet frequently and/or like to download music or files.

NOTE: Some infections prevent your from downloading the above programs. You may have to use a clean computer to download the programs and copy them to a thumb drive or CD. Then transfer the install files to the infected computer and run.

--Occasionally you will not be able to run these programs without being in SAFE MODE. To get there, reboot your computer and tap the F8 key, repeatedly until a menu comes up. You want to choose SAFE MODE WITH NETWORKING.

4 -You should also have a good firewall to help protect your computer. Zone Alarm makes a totally free version (watch you don't download the 30-day free trial of the paid version). You can download this from the manufacturer at www.zonelabs.com

Answer 5

Scan in safe mode, they cant be removed if there running, also check to see if the viruses are being hosted by a backdoor trojan.

Run malwarebytes, its free.

Answer 6

Type in "google updater" in your search bar to download and install Spyware Doctor. Update and run it after installation.

Answer 7

I suspect you've been invaded by a phony "anti-virus" that's really malware itself, trying to scare you into buying it. (I can't tell from your text if you've already bought it or not, but if not, DON'T.)  No machine with a decent real anti-virus installed can get 2778 viruses.  

If you do have an anti-virus, I suggest you make sure it has the latest virus definitions and run a scan with it in Safe Mode or Safe Mode with Networking.  Both often prevent malware from protecting itself.  If you don’t have one, many people here swear by AVG (it’s free).

I suggest you also download Ad-Aware 2008 and Spybot S&D (they’re free), install them, update them and run them. If any of the above (or any anti-malware, for that matter) doesn’t seem to be able to run properly or get rid of everything it reports finding, try running it again in Safe Mode.

Also, turn off System Restore to evict any copies of bad stuff that might be lurking there.  

To get into Safe Mode or Safe Mode with Networking:

1. Log out and reboot your machine.

2. When the machine starts the reboot sequence, press the F8 key repeatedly.

3. Select Safe Mode or Safe Mode with Networking from the resulting menu.

4. When the login screen comes up, log in as Administrator.  By default, Administrator has no password.

5. The machine will continue booting, but the Windows desktop will look different.  

6. When you're finished doing what you need to do, log out and reboot back into normal mode.

Note that even if the anti-malware programs get rid of the malware, they may not be able to reverse the effects.  Search the Web for possible fixes.

Update and run everything regularly, not just when you think you already have malware.

Good luck.