My cordless phone handset is interrupting my broadband connection!?

Question

i recently bought a two-handset digital cordless phone set and the second handset only came with a normal plug that you put into the mains supply.

i have those little plugs to put between the phone and the telephone socket for the other one, but what do i do with a phone that doesn't plug into the telephone socket?

help!

Answer 1

You don't need them both connected to the phone socket,just plug the second handset in where you want it..............

Answer 2

Apparently, you are using "Powerline Phones" to connect both telephone extensions.  These phones talk to each other over the 110VAC power lines using low frequency carrier signals.  These Powerline phone extensions should not cause interference with DSL signals.

But, you DO need to connect the DSL filter between the wall telephone jack and your "powerline-phone base-unit" phone line input jack.

As far as the 2nd telephone, using AC powerline as its transmission medium, you do not need to worry about a DSL filter on that AC connection or the phone that plugs into it.

Now, all that said, these questions remain:

1- Are you using a Wireless-G Router or Modem/Router combo?

2- Is your cordless phones 2.4 GHz?

If answer to both 1&2 above is yes, then there is high probability that 2.4GHz phones are "interfering" with the Wireless-G signals between PC and Modem/Router.  This is because Wireless-G routers operate in 2.4 GHz band, similar to 2.4 GHz phones and thus sometimes cause interference between the two.

Only solutions are:

1 - Try changing the Wireless-G channel  the Router is operating on.

2 - If possible, change channels used by the 2.4 GHz phones.

If 1or2 above doesn't fix problem:

1 - Switch to 5.8 GHz or DECT-6 cordless phones.

2 - Try using a corded phone.  Corded phones are not susceptable to RFI like cordless phones are.

Answer 3

I have the same problem. We should get evenings and weekends free but the phone line is terrible and keeps breaking up. You can't talk to the person on the other end very well because of the interruption. What I did was connect the telephone line straight into little the box at telephone socket and use the Broadband independently. We have no problems now, it's just that we don't get the discount we should have with BT. Apparently it's the same with other Internet providers so it's not an isolated thing.

It's a bit of a con really because when you order the package, BT don't tell you that it could reduce the quality of your phone calls. You only find out when you have purchased it and states in the handbook that came with it. Because you are on a contract, you can't cancel either.

Try doing what I have done and it should cure your problem.

Answer 4

You need what's known as an ADSL Splitter. I have enclosed a link for you

Answer 5

i have the same set up as you and i can use the second phone ( the one plugged into the mains ) with no problems.