My enV keeps turning off every time i send a pic message ?

Question

well so i droped it and it has a crack on the screen so idk and it worked perfectley fine for ever this is recent please help i took out battery ok and thats it its in the charger thingy and its just shuts off

Answer 1

You should format it and it will solve the problem.

But before formating just the backup .

Answer 2

If you have dropped it then this might be a technical fault...maybe an internal wire is broken...i dont believe formating the phone will fix the problem, you would need to take it back to from where you've bought it and let them look into the issue.