My eye doctor refused to give me my contact lens prescription. Why did they ask me to come back in 3 months?

Question

I live in the UK & had a contact lens assessment at D&A. I was given sample lenses to try for a week. The eye dr checked the lens fit & everything seemed fine. I ordered a three month supply & then asked for my prescription to keep for reference. They refused to give it to me, stating that my prescription is not yet "final" and said I had to come back in 3 months to check the lenses/fit due to regulation change 18 months ago. I have not experienced this before. Is this true or do you think they were trying to extract additional ££ from me by stringing me along to buy more contact lenses from them?

Answer 1

I'm sure they don't want to give it to you so you will keep getting the lenses from them. However, that is not a completely bad idea. This allows you to go in and get help if you have a problem anytime. Where as, the person online processing your order can't help you if you have irritation, etc. Customer service does cost a little more, but can be well worth it.