My eyeglasses suck and I can't return them?

Question

I get dizzy using my eyeglasses and its the second time they have redone them. I see very fine with contacts but with my eyeglasses i see things round shaped like right now. My computer screen which is flat sees to be oval shape like an old tv, also when I am walking and look down it seems I am always walking up a hill even though the ground is flat. I am frustrated with these glasses. I am nearsighted and have astigmatism on my left eye. I use toric lenses for my contacts. Now the dilemma is that I left saying that i see fine thinking i needed to adjust but once i got home i started to get dizzy and my eyes were straining. Now what should I do, I feel like going different place to get my eyes checked again. I paid 400 dollars in full for these glasses on the receipt it says no returns. what do i do? i feel very frustrated that this optical place doesn't know how to make glasses or how to help you see better.

Answer 1

Take them to your eye doctor and let his staff measure them and make sure you got the correct prescription.  

If you did, you are pretty much out of luck.

If you didnt, go back to where you got the glasses and tell them to make them correctly.  Take documentation from your doctor too.

Answer 2

you should go back to the office that made your glasses.  a third redo is not uncommon for a complicated Rx.  if you have an old pair of glasses that worked well when you used them, bring those in with you so that the office staff can compare.  

if you wear your contacts most of the time, it takes some time for your brain to get used to seeing out of glasses as opposed to CLs.

there are lots of factors that can cause you to be dizzy with your new glasses such as:

pantoscopic tilt (tilt towards or away from your face)

face form (wrap around your face)

base curve (the curvature of the lens)

PD (which stands for pupil distance)

brining in your old glasses with you may help the office staff deduce the problem.

the "oval shape" of objects that you speak of is typical of astigmatism correction that is new or too strong.  you should have the office staff or optometrist trial frame your prescription with varying diopters of astigmatism.  Also, make sure that they use a mono PD measurement  when making your glasses (this is very important if you have a high astigmatism correction)

i know it's frustrating, but try not to get mad at the office staff... they are making glasses FOR YOU based on the prescription that the doctor wrote...which were based on YOUR answers during the exam.  the prescription may be correct, but it could be that the brain has difficulty interpreting it. so it's just a matter of tweaking the prescription until your brain is comfortable with an acceptable change.