My friend has Verison and she can text anyone, but anyone from any other network can't text her back.?

Question

I went in her options menu and couldn't find anything related to that problem to fix it. and she has a motorolla.

I cant think of why this would be happening, unless it's a fault of the carrier's company. i have no problem receiving texts from other carriers, but she does.

PLEASE HELP!

Answer 1

let me guess it says she needs to go to the internet and she can view it there well if that is the case than just call customer care and have them turn it on which is what they had to do to my phone one reason i got rid of verzion to much fuss.

Answer 2

I have Verizon and have no problems texting anyone or receiving texts for any other carrier.  I too have a Motorola.  She needs to contact Verizon customer service and talk to them about the issue.