My insurance company will not release details of my no claims?

Question

My insurance company will not release details of my no claims?

Answer 1

You can contact Choicepoint to get information on your claims.

Answer 2

As ashburnhaminsurance noted, they won't release such details if there are any outstanding issues, IE you still owe them money or as long as you haven't made some sort of effort to cheat or defraud them at some point. If these are the case, then you won't have a leg to stand on, and you would need to try to make amends with them.

Otherwise if you've done everything by the book, they have to release that information, assuming you HAVE any no claims (you can't realistically expect them to take the time to send confirmation in writing if you have 0 years).

Chances are though your new insurers will be happy to take verbal confirmation from the old insurers, and the old insurers usually would be able to give it them. Given the circumstances though, if they continue to play it difficultly and you've written to them without any joy then it's the sort of thing you could probably take to an ombudsman.

If you do write a letter of complaint, you might want to note that you'd consider doing such a thing since whenever a company get taken to the ombudsman they get a small charge regardless of whether they're in the right or not, so more often than not they'd just cooperate and save themselves the trouble.

Answer 3

If you have no issues currently outstanding (i.e. you have paid the premium in full, etc) then they have to send you your no claims details.

If the details are for a new insurance company then perhaps give them your old policy details and tell them your old company is being difficult.  They will normally be able to help.

If not, write a letter of complaint demanding a response in 7 days,  They should just send you the details no quibbles else take it further.

Answer 4

Write to their head office marking your letter "COMPLAINT".  Tell them that it is your intention to seek compensation for consequential loss.