My ipod touch wont load music or videos.. help please..?

Question

when i click to go into the music player it wont load, a white screen just comes up and it is the same with the videos. i have restored its settings on itunes but this didn't help. can anyone give me any advice please.

Answer 1

when you connect it to itunes have you set it to sync ANY music or video's using the music tab?

check what has synced on the ipods tab and the pull dow contents list (tab to left of it)

Answer 2

Apple have this 5 step thing which I have found the 5 steps are: recharge, if the iPod isn't fully charges it won't work as well. step 2: restart, this helps many common problems. step 3: reset (hold the sleep/wake button and the home button until you see the apple logo, about 6 seconds) step 4: remove the content that is potentially making it freeze, you say it freezes on music and videos, try taking off all the videos, try to play the music if that don't work try it album by album until you find the problem. step 5: reset which you say you've already done, if none of those work, try restoring via iTunes and start all over again