My landline phone is faulty how come by broadband is working on same line (talk talk)?

Question

My landline phone is faulty how come by broadband is working on same line (talk talk)?

Answer 1

The telephone needs a DC loop to work. The broadband signal is AC and is known to work ( slower ) over a bloken line if only the one wire is broken.

Also in the exchange the line is split and the telphone part is seperated, so the fault could be in that bit of the line.

Answer 2

Have you investigated the fact that your phone set may be faulty.

the phone unit, not the line

Sorry Andy...The same 2 wires serve both.

Do your homework!

Answer 3

I had the same prob with Talk Talk 1st no Broadband Then no Phone. I must of spent Hours while they checked the connection.Then they started sending me replacement modems I think I have more of there Modems than they have. It was quite obvious it was an external line issue. They will do anything to stop getting BT out to fix the issue cause it costs them money. I cancelled moved to BT they sent and engineer out did a check found a faulty connection in the street works perfect now BT are not cheap but they are good. Won't use Talk Talk again.

Answer 4

talk talk = a pile of ****

i waited 9 months for the broadband to come and when i got it it was really slow !

complain and change provider i recommend virgin

they are really good and quick and come to your house to do the broaband

they came within 3 days for me

Answer 5

@Andy- what do you do at the ISP where you work, are you the tea boy? There are only TWO wires serving domestic premises.

Anyway, try doing a quite line test (17070) and the line should be perfectly quiet. If not, check all extensions, cabling and your actual phone AFTER your master socket. If you wind up reporting a fault and a BT engineer visits and finds a fault after the master socket, they can bill you and it will cost £150 plus. To find the master socket, follow where the cable comes into your premises from the street and its the first junction box you come to. BT own everything up to that point and they are responsible for it, after the master socket, its all yours.

Answer 6

tech faultm ring the service provider  

Answer 7

If you are asking why even though your phone line doesn't appear to work for voice, it's working for DSL, the reason is that the DSL signal travels on a different line in the phone line. Notice how a phone line is made up of many different lines if you were to take it apart?

That is why you need filters on all your devices that plug into the phone line, because the DSL signal and voice signal have to be filtered out from one another.

That's the short version at least.  :D

Answer 8

To consolidate the correct answers on here and differentiate from the absolute tripe also given, the fact that your broadband works proves that the line into your property is okay.  Broadband and landline use the same line . . .

You have a duff phone. To prove the point, borrow another for 5 minutes and swap it for yours. Working now?  There you are, then . . .

Answer 9

There is a fault on the line-one of the wires is probably broken.This type of fault would stop your phone service from working but still allow the broadband to work(but at a lower speed)

Check for dial tone at the master socket and if none then report to your service provider.