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My problem is with my. My problem is with my Zen V Plus mp3 player. The screen says firmware

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My problem is with my Zen V Plus mp3 player. The screen says firmware problem. I have tried to reload firmnware with a update, but it still says firmaware problem. I hope you can give me some help in solving this problem. If it needs to be sent in to be repaired can you recommend a place? Judy Greenhaw jagpg@sbcglobal.net

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