My refrigerator and freezer are. My refrigerator and freezer are warm. Everything is warm and

Question

My refrigerator and freezer are warm. Everything is warm and melting but the refrigerator is running i have a frigidaire commercial upright freezer modelffu20fc6aw4. The fan works and the kight shut off when the door switch is pusheed in. The compressor does not appear to be running. The temperature control switch has been set to 3 to 5 with no response from the comprees. this freezer has a temperature sensor box mounted on the wall as you look inside the dreefer on the left wall.