My serger is locked down, help?

Question

it is a used serger that i bought online. it is about 4 years old but hasn't been used much (looks brand new). when it arrived the ups sticker was on the side of the box so the serger had been sitting sideways. is it possible that being transported on it's side like this has caused something to get out of whack? could a good oiling maybe loosen it up? the hand wheel wont turn at all. any ideas from someone who knows something about sergers? fyi it's a kenmore model #16655100.

Answer 1

Contact the seller  or you might have to file a claim with the delivery Co. Sometimes your better to bring it to a repair shop so you don't do more damage ;)))