My yahoo 360 account seems to have been erased without provacation. How can I talk to someone at yahoo about?

Question

People have sent me messeges and I can't seem to access my 360 page. I get an error msg. that says Page not found

Answer 1

FIRST, consider all the possibilities listed below.

- If you've never set up your 360 before, then you'll need to activate it first. Log out of all Yahoo services. Go to http://360.yahoo.com and click on the Yellow "Get Started" button to go through the process. If it says your Yahoo ID is already in use, make sure you are completely logged out and that your browser's cache and cookies have been emptied.

- Check your firewalls & other security settings to make sure they aren't blocking the page.

- If you've had any change in your ISP service (like AT&T Yahoo) that was connected to a 360 account, then the change can cause you to lose access. That means you were using the e-mail address that the ISP gave you instead of a Yahoo ID that you created. Check with those sources to find out the deal.

- If you've violated Yahoo Terms of Service (http://info.yahoo.com/legal/us/yahoo/uto... ) or 360 Community Guidelines (http://help.yahoo.com/l/us/yahoo/360/gui... ), then you should check your Yahoo! Mail for a notice. Violations can cause 360 space deletion.

You should be able to do the following, when you've activated your 360:

- LOG OUT of all Yahoo services

- Go to http://360.yahoo.com

- Click the teeny tiny "Sign-in" link on the upper left of the page. After signing in, the page refreshes and you should click on the teeny tiny "Yahoo 360 Home" link on the upper right of the page to get into the 360 space.

NOTE: Make sure that you are using the Yahoo ID that was used to create your 360 space. The usual methods of accessing 360 are no longer working - i.e. via the Yahoo Toolbar and Y!Messenger (with the exception of the Y!360 plug in on version 8.1).

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Now, if you've determined that the above possibilities don''t apply to you or don't work, then you only have five choices:

1) Try setting up or logging into your 360 space on another computer on a different network - library, your friend's computer...whatever.

2) Contact CUSTOMER CARE by clicking the button at the bottom of this page: http://help.yahoo.com/l/us/yahoo/edit/re... and ask them why the 360 part of your Yahoo account is inaccessible, then wait for their response. Although, this is customer service, so you may need to contact them a few times to get a response.  When dealing with customer service, sometimes it's necessary to be persistent. But at least wait a week or two for after contacting them the first time.

3) Start a new 360 space by creating a new Yahoo account. Log out of all Yahoo services. Go to any Yahoo sign-in page and clicking "Sign Up" on the lower right side (http://mail.yahoo.com , is preferred). Then, once you've created a new account, go to http://360.yahoo.com and start creating your new 360 space from there. Click the BIG YELLOW "Get Started" BUTTON on the far right section of that page!

4) Wait to see if Y!360 transitioning to another social networking platform in early 2008 will help your situation. Read more about that here: http://blog.360.yahoo.com/product_360 .

5) Give up on Yahoo! 360 and use another social networking service.

Good luck!