My zune will not turn on!?

Question

my zune wont turn on! i was JUST listening to it 10 minutes ago and then it just turned off by itself. it still will not turn on when i reset it or charge it. i'm thinking that it might be on sleep mode so i'm wondering how to wake my zune.

Answer 1

If it went into sleep mode and pressing none of the button wakes it up then something is wrong. If you call Microsoft they will advise you to try reset and reformat. Here is how you do that:

How do I reset my Zune?

Sometimes a soft reset may be necessary if your player is acting up. You may, for example, be advised by technical support to reset your player as part of a troubleshooting effort.

With your Zune turned on, press and hold the back (left) button and the "Up" button on the control pad at the same time. Your player will reset itself.

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How do I reformat my Zune player?

Under rare circumstances you may need to reformat your player. (Typically you wouldn't do this unless directed to by Zune technical support.)

First, press and hold the back (left) button and at the same time press and hold the "up" button on the control pad.

The player will start to reset; as soon as it does, hold down the back button, center button, and right button at the same time.

Your player will then inform you that it is deleting all media on device, and your Zune should revert to the "way it was" when you first pulled it out of the box - except that you will lose the pre-loaded content. There's no workaround for that one... yet!

If nothing you do gets it working again and the Zune is under warranty then call Microsoft.

Zune Customer Support

Zune Customer Support is only available by telephone. Use the following telephone numbers to contact Zune Customer Support: • (877) GET-ZUNE or [phone]

• TTY: [phone]

• From outside North America: [phone]

Zune Customer Support hours of operation are 06:00 to 22:00 Pacific Time, every day. This includes holidays.