Need help for solving a problem related to e-mail?

Question

Recently i realize that my e-mail account had been using for sending illegal message to others (account stolen to do such act), i just realize that when there is a delivery failure message sent to my spam box. What can i do?

Answer 1

Unless you are getting LOTS of these, you could just a victim of a spammer just happening to be spoofing your email address in the FROM section of the email. Spammers harvest emails from the internet or buy them from other sites where you have entered your email address. Spammers can make the email look like it actually came from YOUR email address even though it didn't. They use fake IP's and spoofed email address to help them from being found.

But if you are really sure your account has actually been used then:

1. Contact your email provider and let them know so they can take steps to prevent future incidents on your account. This will also help protect you from any damages incurring from the use of your account.

2. Change your password.

3. scan your computer with a good virus protection like kaspersky or norton to make sure you don't actually have a virus that is sending emails from YOUR computer.

Answer 2

your email or your computer is infected with the spammer or virus .

first clean your computer with virus

use mcafee virus scan enterprise beta 8.7i form mcafee

then use the firewall enabled.