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Need help with GE triton. I bought this house almost 2 years ago and had the dishwasher upgraded

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I bought this house almost 2 years ago and had the dishwasher upgraded to this model. We really haven't used it much in 18 months. Now I am ready to use it again, but when I start it, there is a horrible knocking sound under the sink. It only happens when it's trying to fill. Any help would be appreciated!Thanks!CathyMy GE Triton Dishwasher is not working properly. The soap cup does not open, the water does not drain out all the way and the dishes aren't coming out clean. I am in the process of trying to take it apart and see if I can clean the bottom which I am guessing has food debris that is clogging the discharge area. I'd love some helpful guidance. I got the racks out and the screws off the top sprayer and the back conduit but now I can't figure out how to get the bottom piece all the way out. I only was able to remove the top piece that has the turning sprayer. HELP! I told my husband that I could save the service call and do it myself and I want to deliver on that statement.

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