Need xbox 360 HELP!!! For xbox live!!?

Question

Anyone have the same problem with me after the update?

My profile can't sign in xbox live, but I created another profile and I can sign in to xbox live, so my connection is good and nothing is wrong with my xbox... I also try to recover my profile but it sto in the middle saying tp check my connection, which is good... so now I can't even go on my profile because it says I need to finish recovering my profile.. which I CAN'T..!!!!!!!!!! anyone have the same problem as this or have any solution?? Thx! (I already call xbox but they haven't call me back yet...)

Answer 1

I need more details about the exact error message and give me your gamertag to check on it using my gamertag. I think Microsoft would need to fix your gamertag from the server side not your end. I hope you get it back soon.  

Answer 2

you could call "The people" and see what they can do about it hope you get it back soon =/