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Needle is hitting something. I am new to embroidering. I just purchased a deco 600 and it worked

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I am new to embroidering. I just purchased a deco 600 and it worked great on the first 4 things I embroidered. Then it started making anoise like the needle is hitting something. i changed the needle,bobbin,fabric,tension. I removed the bobbin and inner rotary hook to clean and try to see what it is hitting.The bobbin side is embroidering fine the top is not, looks like the bobbin thread is not catching the top thread. Should I take this in for repair or try to fix myself?I have this same problem it keeps hitting the bottom bobbin case!!! HELP!!!

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