New ADSL Modem on Windows 2000 Generates Error 692

Question

ADSL modem connected to a Windows 2000 PC network card. This is a firsttime install. Previously, only a router and regular modems had beenconfirmed on this PC.All 3 lights are on but when doing settings -> control panel ->adsl I get:Error 692: There was a hardware failure in the modem (or other connecting device) windows 2000 ethernetThe phone company exchanged the modem once saying it was bad. New one has the same problem.

I've been told that if all 3 lights are on it's more likely an ISP issue. Any suggeestonis? Both phone support
MS has some suggestions on their web site but none fit the bill: http://support.microsoft.com/kb/122839/EN-US/#appliestoModem details:AZTECH ADSL2+ETHERNET ROUTER DSL-600E