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New mobile laptop

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Just bought a brand new desktop has 3 mb of ram, vista preimum,dual core 1.73Ghz, but I am unable to get the Aero feature to work. After 2 hours with hp tech, they want to send me a disc so I can reload the operating system they say this will solve the problem.
Should I just bring the computer back to bestbuy and exchange it or get my money back or reload the operating system??

Help!!

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