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New phone not able to use it>give error :memory...

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new Group Sense PDA Xplore G88 phone not able to use it>give error :MEMORY REALLOCATION IN PROGRESSTried to switch off and on, still the same.tried to reset it soft and hard , following the user manual ,, still the same message.The new phone is TROUBLING ME A LOT.Please help !!!!!!Shankar

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