No Coke refills at the McDonald's 24hr drive thru?

Question

The clerk was a bit rude. I brought my cup up to the window (the restaurant area was closed for the night) and asked for a refill and she flat out refused. Just before that, my boyfriend had approached the window to get a plastic fork for the cinnamon buns and she was kind of rude to him, too.

We were totally polite and friendly....so what's the deal? Why can't you get refills at the drive thru window. And why is it such a big deal to approach the window if your order is incomplete?

Answer 1

I think it's pretty dumb of you to do something like that.

But that's just my opinion.

Answer 2

coke is fatty anyways. should have gotten diet. you only get refills if you sit INSIDE.

Answer 3

If you could just roll up to the drive through window for refills, you'd only have to buy one drink EVER.  

Answer 4

Its a shame i know, but you can't actually get refills so you have to actually buy a whole new drink. In australia the only refill you're aloud is for Coffee :D

As for the person working at the window if they were rude for no reason then they had no reason to abuse you and make a big deal of it.

Also if the Mcdonalds that you went to uses the head set [so you have to speak to the box] the person on drivethru can't actually put in a refill as its not available on the cashier.

xx

Answer 5

2 different issues here and I'm not sure which one bothered you most

1) Rude staff (at MacDonalds that's not unusual)

2) No Coke Refills (Oh no, as if we weren't poisoning our bodies enough with a meal from this place)

You can't expect a good service at the Drive thru...it's done on a q basis and then you go back to ask for a refill...I would find that a bit annoying if I was dealing with a q of orders...

Answer 6

people don't like working at mcdonald's late at night or early in the morning or in general.

Answer 7

Well the term drive-thru is just that.. you get your order and drive thru!

I don't think anyone expects to get refills through a drive thru. You were in the situation where you could easy go back and get it tho. Its an odd situation, which i'm sure doesn't come up a lot. If i was you, and it really bothered me, I would write a letter to the main office, and see what they think about the situation.

Now if they mess up your order 100 times, you can drive thru 100 times to get it fixed, I don't care what time it is.

Answer 8

Some people are only in the food business for the money. Ask to talk to the manager next time. Fast food employees should respect every customer.  

Answer 9

Of course you can't get refills at the drivethru.  

Answer 10

pay the dollar or whatever for another coke or just go to a gas station and get a fountain soda. You sound extremely cheap to me

Answer 11

yea people get cranky at night, so just be a little understanding,

and im sure she feels bad for being an *** but is too tired to care.

Answer 12

just mad cuz she cant get a better job

Answer 13

Weird....

I used to get free refills at a Hungry Jack's I used to go to

Answer 14

i no they r so strict