No sound on laptop - please help?

Question

I have a new laptop, which for the past few weeks has been fine. But now, when I go on youtube etc to play music videos they play fine but there is no sound, either through the headphones or the speakers. I have been into the control panel and the volume is full on, and I have done the speaker test too, which worked fine, but on the websites now there is just no sound.

Any help would be great.

Answer 1

Maybe on the youtube video..theres a sound button and click it. and make sure the bar is not down because that might be the problem. If the bar on the speaker is not up on youtube...there might be something wrong with your laptop. You need to bring it back to where you bought it or something and fix it

Answer 2

are you able to play other sounds, mp3 etc... using other application than your web browser ?

If no sounds at all, you should check the device driver for you sound card is still loaded and ahs not been corrupted.

If you find so , you should try reinstalling your sound card device driver.

Answer 3

The first thing to do in this instance is use SYSTEM RESTORE to go back in time to when the sound was working. If this does not work then there is probably a motherboard hardware fault where laptop repair will be required http://www.trilogicuk.co.uk

Answer 4

Make sure your Sound Driver isn't disabled; it may have inadvertently disabled itself during shutdown:

Go to Device Manager (Start> RightClick My Computer> Properties> Hardware Tab> Device Manager) and right click on your sound driver and choose enable. If not, try updating the driver, which will effectively restore it to factory settings if there's an update available.

If you don't know the name of you Sound Driver, so to Start> Run> dxdiag. Now go to the Sound Tab and any sound hardware installed is listed.

If that still doesn't work, the driver may have been uninstalled. If so, go to your computer's manufacturer's website and go to the "Support" section. There should be a link for drivers. You will need to know your computer's model, but once you enter that it will give you an option to download any missing drivers. Just find the Sound Driver and install it.

Hope that helps =]