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No volume. Hello I have a new Kenwood DPX-301 Dual Din car stereo that is giving me problems, it

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Hello I have a new Kenwood DPX-301 Dual Din car stereo that is giving me problems, it produces no volume even though it shows a CD playing and the time counter for the CD. It does have 2 red lights constantly on, next to the CD player in slot. There is nothing in the Troubleshooting section of the manual for this problem. I don't know if the internal fuse(s) are blown or not, I don't even know where the fuse(s) might be in it or even how to get the stereo out of the dash. I would appreciate any help with this.

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