Norton anti-virus help

Question

i have installed wireless internet, it is all set up and runs fine on my laptop but my parents laptop connects to the internet on it then when norton starts the internet cuts off my laptop has zone-alarm and has no problems, they are both the same laptops so the norton is the only thing i can think of

Answer 1

I would say that is  Norton. I would call their customer support.

800-441-7234