I am not sure what the problem is, but its when i turn the laptop on it doesnt work. the only thing that works is the power light it goes on and then thats it, the light stays on, but the monitor and laptop do not do anything. the monitor stays plain black and thats it. i tried taking out the battery, and putting it back in, but it didnt do anything.It hasn't been a yr. since I had this laptop and one day I'm just doing my school work and the thing just stops working. I shut it off and when I turn it back on the light comes on but I get a blank screen. I hear the fan and everything but the mouse and keys doesn't work. I took it to Best Buy and they said there's nothing they can to because I don't have the serial number which rubbed off. I had a Dell before for 2 yrs and never did they put the serial # in ink that can be rubbed off! I have received no help from Best Buy or Gateway. They both refuse to help me because I don't have the serial number but yet I'm covered under the man. warranty and I have the original receipt. Can someone please assist me. Thanx
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