Online banking error?

Question

My mom checks her online banking account daily to check her balance and transactions, but tonight there was a huge problem. It says she is at -136$, but there's no way that can be correct. Monday she deposited $1000 which was posted immediately, and she hasn't spent that money yet. Actually, all of her transactions past July 11th aren't there (they were yesterday.) This can't be right even if everything past the 11th was removed since even then she had about $6 in the account. Is this totally just an online banking error or is this something we'd need to bring to their attention?

If it matters or not, it's through TCF Bank.

Answer 1

There's too much fraud in this world...

Although it sounds like a computer glitch-- you should absolutely call the customer service line for the bank right away.

Answer 2

It could be just a computer bug in the site (sometimes when they do maintenace late at night you see strange stuff) OR it could be another victim of the internet (it's not very safe to do Online Banking if your computer is infected with spywares).

Wait for the morning and check again. If the problem is still there then it's time to RUN to the bank.