Online store cheat !

Question

Hi Guys,

I really need help here. I order an Item online (certain brand & model). I talked to the merchant online before I replace an order. The merchant guarantied every thing the way I wanted. The merchant sent me a wrong Item. I contacted the merchant, and he told me I sent you better Item (different brand), and it worth more money. I told him now you should ask me first before you process the shipment. I don’t want your Item. I want what I ordered. They emailed me and said ship it back on my own cost and it’s not my fault. I contacted the credit card company, and they did not want to dispute the transaction because I have to return what I received. I had to lie & say I did not receive anything.

Basically, I pay to purchase something, I pay for the shipping as well. They send me what they want to sell, not what I want to order. And I don’t get my money back or I have to pay again for the shipment.

What Can I do about that? Where should I report about this kind of business? Is there any federal office can take care of cheater like this website? Any Good Forum website about this?

God Bless

Answer 1

The Better Business Bureau

http://welcome.bbb.org/

Federal Citizen Information Center

http://www.pueblo.gsa.gov/scamsdesc.htm

National Fraud Infromation Center

http://www.fraud.org/

Answer 2

Ask to speak with a manager and write the company a letter.  You can also tell them that you will report them to the Better Business Bureau.  Ethics are that if you place an order and the product is out of stock you are notofied and given a option.  I have a strong intuition that you can resolve this matter by speaking with the correct department.

Answer 3

Skip the store and go straight to the district or regional manager of that company.  Write a stern letter, and send it certified mail.

Sounds like fraud to me.

Telling the CC you never received anything might bite you in the rear as most companies can track their shipments via UPS or Fedex etc.

Do you have a copy of the online order showing what you actually ordered? Or did you order it over the phone?

A paper trail is always a good thing.

Good luck.