Our company is considering CRM. What should we bear in mind as we contemplate our decision?

Question

http://www.vcarecallcenter.com

Answer 1

Will you use the CRM for your outsourced call center operations?  How many users today?  How many in 18 months? Will you provide access to the data for clients?  Example, If your client pays you to populate a database and do appointment setting will you distribute those leads and appointments directly from the CRM?  

I am partial to SugarCRM for highly custom solutions because the source is available and easy to work with.  Also, you can deploy it on site very inexpensively.  

You should read my blog post on implementation best practices.  My blog link is below.

Good luck out there!