Our group can't access older messages, despite having the correct access settings for archive. Suggestions?

Question

Only recent messages show on the group home page. The links to older, oldest, etc. do not seem to be active. After changing the archive settings so that group members can access older messages, there is still no change. Any suggestions? A previous answer suggested contacting customer care, but I can't seem to find where to send them a message (the link included in the previous answer did not work).

Any ideas?

Answer 1

if the link newer to older, oldest do no work, I'd suggest the older archives were deleted. to find out if this was the case, go to management- under group activity either moderators tab or web features (this area will show what members deleted) type in the word deleted in either area in the search bar, will show what happened.

when those tabs don't appear, yahoo cant help- the archives were deleted

Answer 2

I had a group like that where the oldest group messages were not accessible.  It never was fixed and the group has since been deleted.  You can try contacting customer care with this form:  http://help.yahoo.com/l/us/yahoo/groups/...  It might not help, but at least you'll feel better for trying!