Our home phone line doesn't connect with the phones, people cannot call in (or me out) and internet works fine

Question

Why is this happening? Is something wrong with the phone line or jacks our phone uses? Our DSL works fine though. If people try to call us, it just beeps...if I call out, it will say "connected" and the timer will start, but there is never any answering machine or no one has picked up. Help!

Answer 1

DSL will work at a degraded speed over a faulty line, be it inside trouble or out. If phone doesn't work at NID, it's an outside telco problem.

Answer 2

I assume you've got the filters in place on all the lines except the line your DSL is running on? You didn't mention them, so that I'd bring them up.

Answer 3

It sounds like its your phones causing the trouble.  Go to your Network interface device.  Its near your electric meter. open it up.  Plug a corded phone into the testing port to see if you can call out from there.  If it works at the testing box then you know the problem is inside your home.  If it doesn't work then you know problem is outside your home & then call your phone company.

Answer 4

You might need to check power cord. My old phone wired was burn. I didn't know. No one can call me. Check all the phone. One can cause another.

Answer 5

Do you have Rogers?