PC1060 canon copier

Question

I have a paper jam -- normally no problem - manual advises jams on right side of machine but not for left -- where the copy comes out -- scrunched up tight -- tried tugging - ripped - and I can't get the other 1/2 out -- when trying to use tweezers the paper rolls back in to copier. There are no leavers or buttons to open to remove. Do you have any suggestions
Also Canon advised take to repair shop -- I'm new to this area -- no Canon in Kitchener/Waterloo - I cannot carry -- do you know of a repairman that will come here from the area.
Thanks
Nancy