PLS HELP COMPUTER VIRUS?

Question

I have trend micro pc and a pop up keeps occurring that says that a file couldn't be quarantined and must be manually deleted. It is C:\WINDOWS\SYSTEM32\SVCD\SVCHOST.EXE . When i try to delete it, it says file can't be deleted. I don't know what to do. PLEASE HELP!! thank you so much in advance.

Answer 1

Download, install and run CCleaner  to clean up old temp files.

http://www.ccleaner.com   [Free]

Restart your PC in safe mode with networking

http://www.pchell.com/support/safemode.s...

Download, install and run a full scan with Malwarebytes

http://www.malwarebytes.org

Run a full scan with Micro Trend House Call

http://housecall.trendmicro.com/

After the scans, restart the PC and update your anti-virus, remember to only have one anti-virus installed on your PC

Answer 2

Your only option is to install CLAMWIN.

ClamWin is a Free Antivirus for Microsoft Windows

that uses the GNU General Public License by the Free Software

Foundation and is free (as in freedom) software.

There is a portable version of ClamWin where it can be install into an USB pendrive as small as 64 MB.

First use another PC to download Clamwin portable anti-virus

and install Clamwin portable on a USB thumb drive.

http://portableapps.com/apps/utilities/c...

Update the latest anti-virus definition files.

Set the preferences to delete or move virus to a quarantine folder.

How to configure ClamWin

http://support.real-time.com/open-source...

When the USB pendrive is ready.

Boot up the infected PC in safe mode.

If possible, disable system restore on the infected PC.

Run the Clamwin Anti-virus that is installed on the USB drive to scan the infected PC.

Scan all hard drives for viruses.

Answer 3

Run Kaspersky online scanner. www.kaspersky.com/virusscanner. Find out the process name that come up in the scan. Restart your computer and start in safe mode. (Press F5 while the computer is booting up, you'll be given a couple of options, choose safe mode with networking) When windows loads into safe mode delete temporary files ( go to Start -> RUN) and type in TEMP, a folder will open delete all files in there. do the same thing for %temp% in the run line. Then go to Start -> Search and select all files and folders, then check on advanced options and select the (show hidden files) . Lok for the files that came up in kaspersky online scan. That should take care of that.