Packages that get lost in the mail?

Question

I work for the government and we have an interdepartmental mail system. A little while ago, a client from another department ordered a set of books from us. They arrived and he had requested that we send them to him through interdepartmental mail. So I boxed them up, stuck his address label on them and put it in the outgoing mail box. The package was picked up the next day.

This was over a week ago and the client has contacted me, saying he hasn't got the box yet. Inter departmental mail doesn't generally take this long, what could have happened?

Edit: I put this in Etiquette because I wasn't sure where else to put it and a lot of people answer in here.

Answer 1

then track the item!

it may have got lost.. so contact them and find out!

Answer 2

I'm sure there must be a tracking system in place. Ask around and find out how to use it.