Question:

Panasonic videocam suite for camcorder SDR-H280

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My system has developed the following fault:
When I try to run videocam suite or connect the recorder to the pc, I get the following messages:

Microsoft Visual C++ Runtime Library
Program C:\Program Files\Panasonic\Videocamsuite\videocamsuite.exe
Abnormal program termination
ok

Screen message says "Updating the contents information - Please wait"

Task manager says Visual c++ and Videocam suite are running

No change after approx 1 hour.

If I click on "ok" the program(s) terminate.

I have deleted all the video files on my computer, uninstalled the videocam suite software, run a register fix (reg cure) and re installed videocam suite but problem remains.

I have gone through this process twice, trying two options:
At a point in the installation process I get the message "settings remain do you want to retain these? if n then the draft settings will be used." So I have tried both options. Neither seem to work

Can you help please?

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