Parents Beware, For Homeschooling?

Question

I recently researched K12 a well known homeschooling program. Yes they are very wonderful in curriculum, however their sales, marketing, and customer service are horrible.

I recieved an email and a phone call from one of their sales persons. She was very rude and inconsiderate. She stated she would send me an email regarding pricing on a two and four year old program. I spoke with her on the phone and she agreed to send me the information. When I recieved the email all I got was a website address. Note, I told her I had already checked out the website, and she stated there were no prices on the website, that is why she called me. So she told me over the phone she would send prices via email, her emails had none. I sent another email stating I didn't recieve what I was asking and she stated that I was being rude and inconsiderate, and that I should not even be homeschooling children of this age.

Answer 1

Talk to her manager. You can't judge an entire system based on one person. Just like I can't base her attitude on what you posted, I don't have the entire story.

I personally don't use any curricula, because I want  my kids to learn the entire story for everything, not something presented from a biased point of view.

Answer 2

I am not familiar with the inner workings of this program, but it is my understanding that it is a virtual public school program; meaning you do school @ home but are a public school student.

Please correct me if I am wrong, but if that is so it is not home schooling, nor would it be considered a true home school program.

Home schooling is where the parents are the instructors/teachers, and with their children either choose or put together the materials they plan on using.

Home schooling is where the parents, and students set their own schedule as well as the standards for completion/graduation as long as they meet their states home school requirements/laws.

As a home school parent you have the choice to go with a different program, or put one together yourself; you are not limited to these on line programs.

Answer 3

I don't see how this warning is very helpful without the name of the company.  How do people know which one to avoid?

Answer 4

You can always report  bad service to the  Better Business Bureau. The business will receive a letter saying they have been reported and why and it will also go on their record.

Answer 5

Is this the place your talking about?

www.k12.com, cause I found their price list on the site:

http://www.k12.com/schooling_programs/k1...

Answer 6

My mom tried it with my sis once.  she say she never do that again

Answer 7

Go over her head and complain about her bad attitude

Answer 8

Personally, we have tried the K12 program, and we did not like it at all! Why don't you try the Veritas Press curriculam. Here is the website:

www.veritaspress.com

Answer 9

hi was homeschool and my parents and i loved it check out www.americanschoolofcorr.com

Answer 10

First of all for BUSYMOM:  K12 does have virtual public school programs, but you can also order it as an independent homeschooler (Consumer Direct).  I've used it this way for five years now and it's no different than purchasing Abeka, Sonlight, AOP, etc.

Now as to the person who posted.  First of all, this is *not* a question you asked.  You are only supposed to ask questions on Y!Answers.  Otherwise you seem to be a bit "trolly" and trying to put a bad name on K12.

That said, I've used K12 for five years.  Have I had an occasional incompetent/rude person on the phone?  Sure, just like any other company.  I could go on and on about the poor service I've rec'd from other curriculum companies, but I won't.

What I suggest you do, if you really want to look into K12, is to skip their sales and CS people.  They are not actual users of the curriculum, so they don't know much about it.  I would contact a K12 Star in your state.  They are actual parent users who represent K12 at HS'ing conventions, do online trainings, and can answer all sorts of practical questions about the program.  They do not sell the program, but can let you know about pricing plans, subscriptions, etc.  This is a very personal way to get insider information about K12.

Have you asked to go over this rep's head to her supervisor?  The only way anything will be done, and they may know about the issue, is if people tell them.  Telling us here isn't going to solve anything.  (Although I sent your comment on to one of my marketing contacts at K12.)

As someone else stated, you can find all the pricing info on their site, as well as the scope and sequences, etc.:

http://www.k12.com/schooling_programs/k1...

http://www.k12.com/curriculum_and_produc...

You need to send her emails on to someone else at K12.  If you email me from my profile, I can send you an email address to pass it along to.

Answer 11

they have never been rude to me been on the program for three years awesome and prices we get k12 for free free computer lesson great teachers best for us sorry you had a bad experience but don't knock all of k12 because you had a snooty person in your area