Paypal Dispute Proof of Postage.?

Question

I am waiting for an item bought on ebay which I have never received, its been 4 weeks. The seller has shown me their proof of postage (but not recorded delivery).

Is a proof of postage slip enough for them to win the case? Something is definately fishy here becaue I have not received the item.

Answer 1

4 WEEKS!!!! Contact Ebay Immediately

Answer 2

As far as I remember from my legal days, the postal rules (according to law), state that proof of posting is not proof of delivery.  In other words you would win the case.

Answer 3

open a dispute on the dispute console on ebay....its that easy...proof of postage is not proof of delivery...your signature is..make them prove it.

Answer 4

no if not recorded it could be proof of anything posted if payed through pay pal open a dispute get money back u should have got what you  payed for by know

Answer 5

If think that if they have proof of postage, then its their responsibility to take it up with the post office to get compensation for the item which they should then pay to you.  Sometimes items do go missing in the post, and if they have shown you a copy of proof of posting then this might well of happened.  My advice - take it up with the ebay authorities if the seller is being difficult.  I hope it is a small sum of money because sometimes if the seller is a fraud then the only thing ebay can do is close their account, and you'll loose the money. (But if its a larger sum then you may well have paypal buyers protection - so check that out too). Good luck.

Answer 6

I have a proof of postage certificate in front of me.

It says:

"In the event of loss or damage you are asked to produce this certificate as proof of posting. You may be able to claim compensation for a lost or damaged item sent inland provided it was sent in accordance with Royal Mail requirements (for more information see Royal Mail's Code of Practice).

To make a claim, please fill in a 'Lost or damaged mail' form - which you can get from any Post Office branch. No compensation will be paid in respect of money or jewellery sent in the ordinary post."

The compensation would be:

Up to one hundred times the cost of a First Class stamp or the market value, whichever is lower.

Certificate of posting required. Apply within 6 months from posting.

http://www.royalmail.co/portal/rm/conten...

------

It looks like it's up to the sender to make good the loss to you and then seek compensation for their loss.  Maybe you should point this out to the seller and try to settle the matter that way before taking it to eBay.

Answer 7

Check the item description carefully. Does it say anywhere that it's your responsibility for items lost in postage? Did they offer recorded delivery or postal insurance? If not, you've probably got a good case, since you can assume the seller was taking responsibility for that side of things (which any decent seller would anyway).

If the seller is a registered business, and not just an individual seller, you should also consider reporting them to Trading Standards, as they DEFINITELY are responsible under the Distance Selling Regulations. Of course you could just threaten to do that and they'll probably pay up.

Good luck in getting your money back, or a replacement :)