Paypal confirmation problem ?

Question

I recently made an paypal account for my 15 year old brother so that he could buy and sell things on ebay, as he was always pestering me to use my account, so anyway things are good he buys and sells a few things gets ood feedback and makes a bit of money by selling some of his old video games. then he receives an email from paypal which says

As part of our security measures, we regularly screen activity in the PayPal system. We recently contacted you after noticing an issue on your account. We requested information from you for the following reason: Our system requires further account verification. Reference Number: xxxxxxxxxxxx This is a reminder to log in to PayPal as soon as possible. Be sure to log in securely by opening a new browser window and typing the PayPal URL. Once you log in, you will be provided with steps to restore your account access. We appreciate your understanding as we work to ensure account safety. In accordance with PayPal's User Agreement, your account access will remain limited until the issue has been resolved. Unfortunately, if access to your account remains limited for an extended period of time, it may result in further limitations or eventual account closure. We encourage you to log in to your PayPal account as soon as possible to help avoid this. To review your account and some or all of the information that PayPal used to make its decision to limit your account access, please visit the Resolution Centre. If, after reviewing your account information, you seek further clarification regarding your account access, please contact PayPal by visiting the Help Centre and clicking 'Contact Us'. We thank you for your prompt attention to this matter. Please understand that this is a security measure intended to help protect you and your account. We apologise for any inconvenience. Yours sincerely, PayPal Account Review Department

unfortunately for me to have made an account for him i had to say he was 18, but he's only 15, know there asking for some kind of id what should i do?, would it be a good idea to ring paypal or send them an email?, and is it possible for my brother to get the money that they have frozen in his account back or will paypal decide to keep it ?

Answer 1

It's never a good idea to lie to a site.

I don't understand why you didn't put it down as your name and let him use it ^o)

Who knows whether they'll keep it, it's unlikely they will decide to keep it.

As for Ebay, just go to the bootsale and sell items

Buy from the shop :D

Answer 2

They obviously know that whoever the account is registered to is not 18, thats why theyve sent this e,mail. and obviously you cant provide id to prove his age either. You need to talk to them!!!

Answer 3

Whillikers.  This is the EXACT wording of SPOOF and PHISHING email.  For goodness sake, DON'T RESPOND!!!!!  Forward it and anything that resembles it to [e-mail] and let THEM tell you whether it is real.  It is not, but that's just my humble observation, having received at least 50 of these annually for the past 7 years.

Answer 4

I'm not sure you realise quite how serious this is - it's fraud, plain & simple. Good luck!

It's NOT a spoof or phishing email, that's why it tells you to log into the url manually rather than through a link in the email.

Answer 5

Be very suspicious with e-mails like this, if it did not start with your full name, it will be fraud.

If in any doubt forward it to: [e-mail]

They will e-mail you back with a report as to whether it is fake or not.

Do this now and never click on a link before checking otherwise somebody could hijack your Paypal account and clear any funds in credit.

Answer 6

I am pretty sure it would be illegal for them to keep moey that isnt theirs. That message looks like it is just asking for verifaction since it is a new account which may be as simple as verifying an e-mail address so they know you are real and not some infiltrating bot. Log in, see what happens and dont be so paranoid ;)

Answer 7

This doesn't look like a spoof

a) because it asks you to manually enter the normal PayPal URL (spoofs generally ask you to click on links within the message)

b) it's asking you/your brother to go to the Resolution Centre, after you've logged in, to deal with the matter

If unsure, you can forward the email to

[e-mail] (you can also find this address on the PayPal help pages)

and they'll reply within a day or so to let you know if it's genuine.

The problem most likely, as you say, is that your brother is too young to hold a PayPal account, but you'll find out the actual reason when you get to the Resolution Centre (as mentioned in the email).

PP asking for proof of identity is usual when there's been a problem of some kind with an account.

As to what they'll do with the money, you'll find out when you log into the Resolution Centre (access by logging onto PP, then you'll find it under the My Account tab) and get the matter resolved.