Phone isn't working. Any ideas why?

Question

We just got hooked up with Insight, and just about 20 minutes ago, it will ring, we'll pick it up, and the person calling can hear us, but we can't hear them. We can't call out or anything. When we do, nothing at all happens.

Any ideas what's wrong?

Answer 1

You may need to get the phone cleaned out!

Answer 2

try a different phone,,,,  if that doesnt work go outside to your phone box and plug it in there ,, if it still isnt working,, then call ur phone co