I have one phone line with 3 different phones throughout the house. Yesterday they all stopped working (no dial tone). Inside test had no dial tone on Network Interface Device. Verizon tech also tested and determined problem was on their end. Tech fixed the problem at the telephone pole. Unfortunately I had to leave before it was fixed and wasn't able to test it before he left. Phones still do not work, but I now have a dial tone when plugged into the NID box. On a hunch, I unplugged the phone and plugged it into a line 2 jack that's been disconnected for 8 years. The phone had a dial tone and rang when I dialed my home number. This tells me that Verizon messed up something on their end & switched line 1 & 2. The customer service rep tried to tell me I had a wiring problem in my house! But, my phone has been fine for years, verizon does a repair outside, my lines are now mixed up and it's supposed to be because of my house wiring?! Must be their end right?
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