Question:

Player is charge but will not connect to allow...

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When I plug the player to the computer using the USB cord that came with it, it won't connect to allow me to transfer files.....all it does is go straight to the battery/charge mode. Maybe once out of every 50 times it will actually connect to the computer & allow transfer of files. There has to either be something wrong or something I need to do differently. Any advice?

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