Please describe how you, as an individual employee, can contribute to this goal.?

Question

"A top priority of Medical Center to provide flexible and sensitive patient care." ?

Can someone give me an example how they would answer this question I really would like to get this job and don't want to make a mistake answering this question. please give me tips and pointers. thank you so much

Answer 1

I'm a caring individual and can utilize my qualities to put patients FIRST. Being a good listener, and questioning to make sure I understand their needs. Often, I just take a little "extra" time to listen and take some immediate action. However small, any helpful action always communicates empathy and concern. I also consider it my professional responsibility to direct them to the right party(ies) and never to offer medical advice I am not qualified to give. Just being pleasant and courteous is appreciated.

I often just approach one who seems upset and ask if I can help.

{I'm shotgunning this , but hope you can pick something out of it -- good luck ( :  }

Answer 2

Remember patients are not medical problems.  Patients are people with medical problems.  People have feelings and emotions, and deserve respect.

Know the rules of the Medical Center so that you know how flexible you can be without breaking the rules.

Observe the Golden Rule.  Treat patients as you would want to be treated.

Remember to communicate with patients.  They often know issues about their medical conditions that you don't.  Not everything shows on the charts.  Sometimes patients have solutions that you may not have thought of.  Communication is a two-way street.  Listen, but also let patients know what you are doing, or will do, to them.  A lot of patient dissatisfaction comes from not know what is going on, which often leads to fear, helplessness, and anger.

Good luck.